Deep Soaking Tubs, Seated Tubs & Shower Tray FAQs Everything You Need to Know About Omnitub

Omnitubs are designed around true deep soaking — far deeper than most other baths.

Non-seated Omnitubs:

• 600mm internal depth (60cm / ~23.6 inches)
• With an overflow installed: 525mm soaking depth (52.5cm / ~20.7 inches)

Seated Omnitubs:

• 1000mm internal depth (100cm / ~39.4 inches)
• With an overflow installed: 975mm soaking depth (97.5cm / ~38.4 inches)

To put that into perspective, most standard baths only allow around 300–400mm of water depth. An Omnitub gives you the ability to fully immerse your shoulders, chest and body — rather than lying half in and half out of the water.

The seated range goes even further. At close to 1 metre deep, it’s a completely different experience — more like stepping down into the tub and soaking upright, rather than lying back in a shallow bath.

Unlike traditional curved designs, Omnitubs are built with clean, square sides and a flat base. That means the edges are clear and defined, making it easier to position yourself, safer to bathe in, and more straightforward to get in and out.

That depth — combined with the shape — is what defines an Omnitub.

Yes — all non-seated Omnitub deep bathtubs ship with a feet kit included. The feet come in two parts: the first part is pre-fitted into the base of the tub before shipping, and the second part is hand-screwed in once the bath is in its final installation position. We separate the feet during transit so the bathtubs are easier to manoeuvre through doorways and around the property.

Seated Omnitub deep bathtubs do not include feet — you install your own supporting structure for these. In either case, all of the bathtub's weight must be taken through the base.

No — the feet are optional. Installed height varies widely across our customers, so you're free to choose what works best for your space. For example, some customers install their Omnitub at 800mm floor-to-rim for a particular design preference, and others at 900mm to align with a basin install. You can build your own sub-base in timber (or another solid material), or in some cases install the tub directly at floor level. See our FAQ “How do I install an Omnitub without the feet?” for the technical details.

In many cases, yes — but it depends on which Omnitub you’re choosing.

Non-seated Omnitubs can normally be turned on their side for access. When turned, the key measurement becomes 625mm, so as a general guide you want a doorway opening of at least 630mm to allow the tub through safely.

Seated Omnitubs work differently. Because of the shape and proportions, the smallest measurement is the actual width of the tub itself. So the doorway opening you need depends on the width of the tub you’ve chosen:

• 600mm wide seated tub → minimum opening around 600mm
• 700mm wide seated tub → minimum opening around 700mm
• 800mm wide seated tub → minimum opening around 800mm

In simple terms:

• Non-seated tubs: usually need around 630mm clear opening (because they can be turned on their side)
• Seated tubs: need a clear opening based on the actual tub width

As a rough guide, a standard internal door in the UK is usually around 720mm to 750mm wide, so many non-seated tubs will go through without issue. Seated tubs depend entirely on the width selected and the true clear opening available on site.

It’s also worth remembering that the clear opening matters more than the door leaf size itself. Door frames, skirting, tight turns, bannisters, radiators, and hallway restrictions can all affect access.

If there’s any doubt at all, measure the narrowest point on the full access route — not just the bathroom door.

In most cases, no — a step isn’t required.

Non-seated Omnitubs are designed to be easy to access. Despite the depth, the straight sides and flat base make it simple to step in and out. To give real-world context, even young children (around 5 years old) are typically able to get in and out comfortably without any step.

That said, some customers choose to add a step — not out of necessity, but because it can enhance the overall look and feel of the space.

Seated Omnitubs are different. With an internal depth of 1000mm (100cm / ~39.4 inches), they are significantly deeper and designed for upright soaking. Because of this, a step or raised platform is required to access them safely and comfortably.

In short:

• Non-seated tubs: No step needed (optional for design)
• Seated tubs: Step required due to the depth

It really comes down to the style of Omnitub you choose and how you want the space to feel.

Every Omnitub is built by hand in Somerset using a structured, layered build process.

At its core, each tub is made up of a standard 7-layer construction:

• 3 layers of surface finish – creating a smooth, durable, waterproof interior that holds its look over time
• 3 layers of reinforced structure – built up with strengthening material and bonded together to form a solid, rigid shell
• A structural boarding layer – adding stiffness, support, and long-term stability across the entire tub

These layers are built up by hand, one by one, to create a tub that feels solid, holds heat efficiently, and is designed to perform for decades.

This construction is what allows an Omnitub to be used indoors or outdoors, for hot soaking or cold plunging, without compromise.

Every tub is made to order (in any colour you choose), and because of how they’re built, each one is backed by a 30-year warranty for complete peace of mind.

No — only the waste hole is pre-drilled as standard.

This is intentional, as it gives you full flexibility during installation.

Why isn’t the overflow pre-drilled?

Most Omnitubs can have the overflow positioned on any side, and in many cases up to three sides depending on the design. Because every installation is different, it’s far better to drill this on site once final positioning is confirmed.

How difficult is it?

It’s a very straightforward job — around 1/10 difficulty. All that’s required is:

• A standard hole saw (typically 51mm–52mm)
• A drill
• Basic care and marking

That’s it.

Where do you drill it?

On non-seated Omnitubs, the bottom of the overflow hole is typically positioned at 525mm from the base (52.5cm / ~20.7 inches), which leaves 25mm (2.5cm / ~1 inch) to the top edge.

Once marked, you simply drill the hole with the hole saw and fit your overflow.

In simple terms:

• Waste hole: pre-drilled
• Overflow: drilled on site
• Position: flexible
• Difficulty: very easy

It’s designed this way so your installer can place everything exactly where it works best for your layout.

No — overflow kits are not included as standard.

All Omnitubs come with the waste hole pre-drilled, but the overflow kit itself is supplied separately.

Why isn’t it included?

Every installation is different — from layout, pipe runs, finishes, and personal preference. Because of that, we don’t automatically add an overflow kit to every order.

What should you do?

You have two options:

• Buy one of our overflow kits — all options are available directly from us and are selected to work perfectly with Omnitubs
• Use your own kit — you’re not restricted to ours, as long as it’s a standard fit

In simple terms:

• Overflow kit: not included by default
• Compatible options: available from us
• Flexibility: you can use your own if preferred

We keep it flexible so you can choose what works best for your install.

Yes — you’re absolutely fine to source your own overflow kit.

However, there are a couple of important things to consider to make sure everything works correctly.

What you need to check

• Pipe length: The distance from the overflow position down to the waste outlet is greater than on a standard bath. Your kit needs to be long enough to comfortably reach between the two.
• Waterless trap (important): You should use a waterless trap, not a traditional trap. This avoids issues with water seals, odours, and performance — especially given the depth of the tub.

When to consider our kits

While you can use your own, if you’re unsure on sizing or compatibility, it’s strongly recommended to use one of our waste and trap kits. They’re selected specifically for Omnitubs, so everything fits and works as it should without guesswork.

In simple terms:

• Yes, you can buy your own
• Make sure the pipe is long enough
• Use a waterless trap
• If in doubt, use one of our kits for peace of mind

It ultimately comes down to your installer, but getting this part right avoids problems later.

Yes — all Omnitubs come with the waste hole pre-drilled as standard.

The exact position of the waste is shown clearly in the product imagery on each product page, so you and your installer can plan accordingly before ordering.

Can the waste hole be moved?

No — the waste position is fixed on standard tubs. Changing the location would require a completely bespoke mould, which is a separate process. If you need something different, you can explore this via our bespoke options.

Can you supply the tub without a waste hole?

Yes — this is available on request. We can supply the tub undrilled, which is often used in more specialist setups, such as:

• Water recirculation systems
• Filtration or pump-based installations
• Custom drainage layouts

In simple terms:

• Waste hole: pre-drilled as standard
• Location: shown on product pages
• Changes: only possible via bespoke mould
• No hole option: available if requested

This approach ensures consistency, accuracy, and makes installation straightforward in most cases.

The standard Omnitub waste hole is 52mm diameter (5.2cm / ~2.05 inches).

Is this a standard size?

Yes — this is the standard size used on almost all Omnitubs. Realistically, 99.9% of customers use this size, as it works perfectly with standard bath waste fittings and installations.

When would a different size be needed?

A smaller waste hole is only typically required for more specialist setups, such as:

• Recirculating systems
• Pump extraction systems
• Commercial or bespoke projects

This isn’t common for residential installs, but it’s something we can accommodate if needed.

Can it be changed?

Yes — but it must be requested before production.

In simple terms:

• Standard size: 52mm (5.2cm / ~2.05 inches)
• Used in: virtually all installs
• Smaller sizes: only for specialist setups, available on request

If you’re unsure, just reach out to us on WhatsApp and we’ll point you in the right direction.

It depends on whether you choose a white Omnitub (in stock) or a coloured Omnitub (made to order) — but in all cases, you stay in control of the delivery date.

Delivery date selection

At checkout, you can select your delivery date to suit your project. You can also:

• Dispatch immediately
• Schedule delivery for a future date
• Secure your order now and hold delivery until you’re ready
• Click & collect from our Somerset workshop

White Omnitubs (in stock)

• Orders placed before 10:00am → can dispatch the same working day
• Orders placed after 10:00am → dispatch the next working day
• Delivery is typically 2 working days after dispatch

Coloured Omnitubs (made to order)

• Made to order
• Please allow ~14 days production
• Dispatched Monday–Friday once complete
• Delivered 2 working days after dispatch

UK delivery

• Delivery is Monday–Friday
• You can choose a specific delivery date at checkout
• Dedicated delivery slots are available (including AM/PM options)

Worldwide delivery

We ship worldwide, and delivery times will be clearly shown at checkout based on your location.

In simple terms:

• White tubs: fast dispatch
• Colour tubs: ~14 days production
• Delivery: you choose the date

You’re not forced into taking delivery before you’re ready — you can secure your Omnitub now and have it arrive exactly when your project needs it.

All Omnitubs are delivered kerbside and arrive securely palletised.

This means the delivery is made to the nearest accessible point outside your property, and you (or your installer) are responsible for moving the tub from the kerb to its final location.

UK delivery

• Kerbside delivery as standard
• 2-hour delivery window provided on the day
• Deliveries are made Monday–Friday (excluding Bank Holidays)
• Delivery times are typically between 09:00–17:00

International delivery

• Kerbside delivery
• Live tracking provided so you can follow the delivery on the day

Important on arrival

• Your Omnitub will arrive on a pallet, fully protected for transport
• Check the pallet before unwrapping for any visible damage
• We recommend wearing gloves when removing packaging and handling the tub
• Ensure you have enough people or equipment on site to move it safely

Will the driver help?

Drivers are not obligated to assist with moving the tub beyond kerbside delivery. However, in some cases they may help if asked — but this is entirely at their discretion and they can decline.

In simple terms:

• Delivery: kerbside + palletised
• You’ll need to: move it inside
• UK: 2-hour window
• International: tracked delivery

Planning ahead makes the delivery smooth and stress-free.

It’s important that someone is available to accept the delivery on the agreed day.

All deliveries are pre-booked or selected at checkout, so you’ll know exactly when your Omnitub is due to arrive. If no one is available, the delivery will be classed as a failed delivery.

What happens if delivery fails or is refused?

If a delivery cannot be completed due to:

• No one being available
• Access issues
• The delivery being refused

Then:

• A re-delivery charge will apply
• This must be paid before the goods are released again

Re-delivery charges

• Same address, different date: £60–£90 + VAT
• Different address, same depot route: £90–£120 + VAT
• Different address, different depot route: £120–£150 + VAT

Storage charges

If your Omnitub is held at the local depot following a failed delivery:

• £6 per day (inc. VAT) storage charge applies
• This is charged in addition to any re-delivery fees

How to avoid charges

• Ensure someone is on site on the delivery day
• Make sure access is clear and suitable for kerbside delivery
• If plans change, contact us in advance to reschedule

Alternatively, you can collect your order directly from the local delivery depot to avoid re-delivery charges altogether.

In simple terms:

• Missed delivery: charges apply
• Storage: £6/day
• Re-delivery: £60–£150 + VAT depending on scenario

Planning ahead ensures a smooth delivery and avoids unnecessary costs.

For UK Mainland deliveries, Omnitubs are delivered within a standard delivery window of 09:00–17:00.

Deliveries are made:

• Monday to Friday
• Excluding Bank Holidays

What to expect on the day

• Your delivery will arrive at any point within the 09:00–17:00 window
• On the day of delivery, you’ll receive a 2-hour delivery window via email and SMS
• We recommend ensuring someone is available for the full day window to avoid any failed delivery charges

In simple terms:

• Delivery time: 09:00–17:00
• You’ll get: a 2-hour slot on the day
• Days: Monday–Friday (no Bank Holidays)

Plan for the day, then work to the 2-hour window once it’s confirmed.

Yes — we ship Omnitubs worldwide.

We already have built-in shipping pricing at checkout for the following countries:

• Austria
• Belgium
• Bulgaria
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Netherlands
• Poland
• Portugal
• Romania
• Slovakia
• Spain
• Sweden

What if my country isn’t listed?

We can still ship to almost anywhere in the world (excluding conflict regions).

If your country isn’t shown at checkout:

• Contact us via WhatsApp or email
• Or use our international shipping page
• We’ll provide a manual quote and delivery options

In simple terms:

• Europe: live pricing at checkout
• Rest of world: quoted on request

We ship internationally every day — it’s straightforward and fully supported.

You can install your Omnitub directly on a timber sub-base, or any other solid, level platform set to your desired height. Some customers install at 900mm to align with a basin; others recess the tub at floor level where there is space below the floor for the waste and trap to run away.

One important consideration: the base of an Omnitub is not flat — it has a deliberate fall towards the waste hole for drainage. To install without feet, pack the lower end of the base with levelling packers (or a similar product) until the rim of the tub is level. The weight of the filled tub must still be supported fully through the base.

Omnitubs should be installed by a qualified professional.

Why?

Installation involves several critical elements, including:

• Waste and drainage connections
• Proper base support and load distribution
• Waterproofing and sealing
• In some cases, electrical components

All of these need to be completed correctly to ensure the tub performs as intended long-term.

Can I install it myself?

Some customers do choose to install their Omnitub themselves.

However, this is entirely at your own risk. We do not recommend DIY installation, and it is the responsibility of the installer to ensure the tub is fitted correctly.

Important

Incorrect installation can lead to:

• Leaks
• Structural issues
• Poor performance

If any issues arise as a result of incorrect installation, this may affect your warranty.

In simple terms:

• Recommended: qualified installer or plumber
• DIY: possible, but not advised
• Responsibility: installer / customer

Omnitubs are a premium, built-in product — installation should be treated accordingly to get the best result.

Yes — Omnitubs can be installed recessed, sunk into the floor, undermounted, or overmounted.

Installation flexibility

Omnitubs are designed as a built-in product, which means you have full flexibility in how they’re installed, including:

• Fully recessed / sunken into the floor
• Partially recessed
• Undermounted (flush with surrounding surfaces)
• Overmounted (sitting above finished floor level)

What determines what’s possible?

The limitation is not the tub — it’s the installation environment.

Things that will affect feasibility include:

• Floor construction and depth available
• Structural support
• Drainage positioning
• Access for installation
• Waterproofing and build-up

What you should do

Your installer or builder should assess:

• The structure
• The available space
• The intended design

And confirm what’s achievable within your project.

In simple terms:

• Recessed / sunken: yes
• Undermounted / overmounted: yes
• Limitation: your building, not the Omnitub

If the space allows it, the tub will work with it.

Yes — Omnitubs are fully suitable for outdoor installation.

Designed for more than just bathrooms

Omnitubs are built to perform in a wide range of environments, including:

• Outdoor spaces (gardens, patios, terraces)
• Commercial settings (spas, hotels, wellness spaces)
• Hot soaking setups
• Cold plunge / ice bath use

What makes this possible?

• Durable, long-lasting construction
• UV-resistant finish (colour will not fade over time)
• Designed to handle both hot and cold temperatures
• Suitable for regular, heavy use

Insulation (recommended for outdoor use)

For outdoor installations — especially cold plunge or chiller setups — we offer an additional insulation upgrade.

This helps:

• Improve thermal performance
• Reduce heat loss
• Prevent condensation issues

You can find more information on this directly on our product pages, where we include a dedicated video explaining the upgrade.

What to consider for outdoor installs

While the tub itself is suitable, your installer will need to account for:

• Drainage and waste setup
• Base support and ground preparation
• Surrounding finishes (decking, tiling, etc.)
• Weather exposure and access

In simple terms:

• Outdoor use: yes
• Hot or cold: yes
• Residential or commercial: yes
• Insulation upgrade: available and recommended for certain setups

If your space allows it, an Omnitub can be installed there.

Omnitubs are straightforward from a plumbing perspective.

Waste connection

Every Omnitub comes with a standard 52mm waste hole pre-drilled.

This connects to:

• A standard bath waste fitting
• A waterless trap (recommended)
• Your property’s existing drainage system

Overflow (if required)

Overflow holes are not pre-drilled.

If you want an overflow:

• It is drilled on site during installation
• Positioned to suit your layout
• Connected to your chosen overflow kit

Water supply

Omnitubs do not require any special inlet connections.

Water is supplied via:

• Wall-mounted taps
• Floor-mounted taps
• Deck-mounted taps (depending on your design)

Your installer will position this based on your layout.

For spa / system tubs (if applicable)

If your Omnitub includes:

• Air systems
• Pumps
• Lights

Then you will also need:

• Electrical connection (by a qualified electrician)
• Access for servicing

In simple terms:

• Waste: standard 52mm connection
• Overflow: optional, drilled on site
• Water supply: standard taps
• Systems (if added): electrical connection required

There’s nothing unusual about the plumbing — your installer will treat it like a standard setup, just with a deeper tub.

It depends on the type of Omnitub — specifically the flange size.

Non-seated Omnitubs

Yes — taps can be fitted directly onto the tub.

Non-seated tubs have larger flanges (typically 75mm–100mm), which provide enough space to accommodate tap holes.

Your options include:

• Deck-mounted taps (on the tub itself)
• Wall-mounted taps
• Floor-mounted taps
• Ceiling-mounted fillers
• Filling via the overflow

Seated Omnitubs

No — taps are not fitted directly onto the tub.

Seated tubs have a much smaller 25mm flange, which is not suitable for mounting taps.

Instead, they are designed to be used with:

• Wall-mounted taps
• Floor-mounted taps
• Ceiling-mounted fillers
• Filling via the overflow

Why the difference?

It comes down to the design:

• Non-seated tubs: larger flanges → suitable for tap mounting
• Seated tubs: slim 25mm flange → taps must be positioned off the tub

In simple terms:

• Non-seated tubs: taps can go on the tub or elsewhere
• Seated tubs: taps must be off the tub

Your installer will position everything based on your layout, but this is what each design allows.

No — Omnitubs are designed to be fully self-supporting from the base.

How they are installed

Each Omnitub sits on a level, properly prepared floor and distributes its load evenly through the base. It does not require additional structural support underneath.

In a typical installation:

• The tub sits directly onto the floor
• The surrounding structure (boxing, panels, tiling, etc.) is built around it, not used to support it

Base, feet & access

• Omnitubs can be installed directly onto the floor, or using feet if required by your installer
• Your installer should allow space for the waste, trap, and pipework beneath the tub
• This is standard for any bath installation

What about the weight?

Most Omnitubs are installed on first floors in standard homes without issue.

To put it into perspective:

• There are many baths on the market that weigh more empty than an Omnitub does when filled with water and a person inside

Full technical weights and specifications are available in the technical tabs on each product page.

Important note

We do not provide structural advice. Any structural considerations should be confirmed by your installer or builder, as with any bath installation.

In simple terms:

• Extra support underneath: no
• Installed on: standard floors (including first floors)
• Feet: optional depending on install
• Space: allow for waste and pipework

Every Omnitub is backed by a 30-year manufacturer’s guarantee.

This reflects how the tubs are built — designed for long-term use, structural integrity, and daily performance over decades.

A 30-year warranty isn’t a marketing line — it’s a reflection of how confidently we stand behind the product.

You’re not buying something disposable — you’re buying something designed to be installed once and relied on for decades.

In simple terms:

• Warranty: 30-year manufacturer’s guarantee
• Built for: long-term, real-world use
• Support: directly from us, the people who built it

For the specifics of what’s covered, see our FAQ “What does the 30-year warranty cover?”.

The 30-year warranty covers manufacturing faults and structural defects on your Omnitub, including:

• Loss of structural integrity
• Leaks caused by manufacturing defects
• Failure in rigidity
• Surface breakdown due to manufacturing issues

Every Omnitub is checked before dispatch through our quality assurance process, ensuring it leaves us fit for purpose and free from defects.

How warranty claims are resolved

If a genuine manufacturing fault is identified, we will:

• Replace the product with a like-for-like tub, or
• Repair and refurbish where appropriate

What is not covered

Like any long-term product warranty, it’s designed to cover manufacturing — not external factors.

The warranty does not cover:

• Damage caused by misuse or lack of care
• Incorrect installation
• Normal wear and tear over time
• Damage from harsh chemicals, cleaning products, or external elements
• Modifications or alterations made after supply
• Any issues caused by incorrectly drilled holes or poor sealing during installation

In simple terms:

• Covers: structural integrity, leaks, rigidity, surface manufacturing faults
• Doesn’t cover: misuse, damage, installation issues, wear, modifications
• If a fault is found: like-for-like replacement or repair/refurbish

If you ever need support, you’re dealing directly with us — the people who built it.

Looking after your Omnitub is simple. With the right approach, you’ll keep it looking sharp, hygienic, and performing exactly as it should for years to come.

How often should I clean it?

• Light clean: once a week if used regularly
• Deep clean: once a month

Regular cleaning helps prevent build-up and keeps everything fresh.

What should I use?

• Non-abrasive bath cleaner
• Soft sponge or microfibre cloth
• Squeegee
• Dry soft towel
• Gloves (recommended)

How to clean your Omnitub

1. Clear the area and remove any items from the tub
2. Apply a non-abrasive cleaner to the inside and edges
3. Use a soft sponge to clean from top to bottom
4. Wipe away residue with a microfibre cloth
5. Rinse thoroughly with clean water
6. Dry fully with a soft towel to avoid streaks

For tougher marks (like soap rings), a mild cleaner or natural solution (such as lemon juice with a gentle cream cleaner) can be used.

Everyday care tips

• Use a squeegee after use to remove excess water
• Keep the surrounding area dry to reduce moisture build-up
• Regularly wipe down taps and edges to prevent limescale

Important things to avoid

• Do not use abrasive cleaners, pads, or harsh chemicals
• Avoid bleach or anything that could damage the surface
• Do not scrub aggressively

Using the wrong products can dull the finish and may affect your warranty.

In simple terms:

• Keep it regularly cleaned
• Use soft, non-abrasive products only
• Rinse and dry properly after cleaning

Treat it properly, and your Omnitub will stay looking as good as the day it arrived.

To keep your Omnitub looking as it should, it’s important to avoid anything abrasive or aggressive.

Do not use:

• Abrasive cleaners (anything gritty or designed for heavy scrubbing)
• Scouring pads / wire wool / hard brushes
• Bleach or harsh chemical cleaners
• Strong acidic or alkaline products
• Industrial or heavy-duty cleaning solutions

Why this matters

These types of products can:

• Dull or damage the surface finish
• Cause the tub to lose its smooth appearance
• Lead to long-term cosmetic damage

Once the finish is affected, it may require professional polishing to restore.

What to use instead

Stick to:

• Non-abrasive bath cleaners
• Soft sponges or microfibre cloths
• Gentle, regular cleaning rather than aggressive scrubbing

In simple terms:

If it’s harsh, gritty, or designed to strip surfaces — don’t use it.

Keep it soft, simple, and regular — and your Omnitub will stay looking right for years.

Yes — in most cases, scratches and minor damage can be repaired.

Because of how an Omnitub is built, the surface can be restored rather than replaced, which is a big advantage over many standard tubs.

Light scratches (most common)

Hairline scratches and surface marks can usually be removed with a simple process:

1. Wet sand the area using fine grit sandpaper (start around 1200–1500 grit)
2. Gradually move to finer grits (2000–3000)
3. Keep the area wet at all times to avoid heat or damage
4. Once smooth, polish the area using a suitable polishing compound
5. Buff back to the original finish

This will remove the scratch and bring the surface back to a clean, consistent look.

Deeper scratches or chips

If the damage is deeper:

• The area may need to be filled first, then sanded and polished
• This is still repairable, but requires a bit more care and the right materials

Easiest option — Omnitub repair kits

If you’re unsure, or just want a clean, guaranteed result, we offer Omnitub repair kits.

These are designed specifically for the tubs and include what you need to:

• Fill
• Sand
• Polish
• Restore the finish properly

When to get help

For larger damage or if you’re not confident:

• A professional can hand-finish and polish the tub back
• We can also guide you on the best approach

In simple terms:

• Yes: it’s repairable
• Light scratches: wet sand + polish
• Deeper damage: fill, sand, polish
• Easiest option: use our repair kit

It’s designed to be fixable — not disposable.

If your Omnitub arrives with any damage, contact us as soon as possible.

What to do immediately

• Do not install the tub
• Keep it on the pallet and in its original wrapping
• Take clear photos and ideally a video showing the damage and packaging

Contact us

The quickest way to resolve this is to send everything over to us:

• WhatsApp (recommended) — fastest response
• Email: info@omnitub.co.uk
• Or call us if needed

We’ll review everything and guide you through the next steps.

Timing

There is typically a 48-hour window from delivery to report any transit damage.

This is standard for pallet deliveries, but if you’re unsure, just contact us straight away and we’ll advise based on your situation.

Why photos/video matter

We’ll usually ask for:

• Photos of the damage itself
• Photos of the packaging and pallet
• A video if possible

This helps us assess the issue quickly and resolve it without delay.

In simple terms:

• Spot damage: don’t install it
• Take: photos/video
• Send: to us on WhatsApp or email immediately

We’ll take it from there and get it sorted as quickly as possible.

No — Omnitub colours do not fade over time.

The finish is UV resistant, meaning it’s designed to withstand exposure to sunlight without losing its colour or depth.

What this means in real use

• Suitable for indoor installations
• Suitable for outdoor use (including full sun exposure)
• Suitable for commercial environments with regular use

The colour is built to remain consistent, not wash out or dull like lower-quality finishes.

In simple terms:

• Fade over time: no
• UV resistant: yes
• Indoor, outdoor, commercial: all suitable

You can choose any colour with confidence — it’s made to last.

No — the warranty is non-transferable and applies to the original purchaser only.

Why is this?

Every Omnitub is made to order and installed into a specific environment. From installation, handling, chemicals used, and general care — all of this impacts long-term performance.

Because of that, the warranty is tied to:

• The original order
• The original customer
• The original installation context

What if the property is sold?

If the property changes hands, the warranty does not transfer to the new owner.

In simple terms:

• Warranty: original purchaser only
• Transferable: no

If anything ever comes up, we’re always here to help — but the formal warranty sits with the person who purchased the Omnitub.

Omnitubs are available in a huge range of standard colours — with over 100 options in our colour chart alone.

This includes everything from:

• Neutral greys and whites
• Warm beiges and browns
• Bold reds and oranges
• Greens, blues, and deeper tones

But it doesn’t stop there

Beyond the standard chart, we also offer:

• RAL colour matching
• Pantone matching
• Sample matching (send us something, we’ll match it)

So realistically, you’re not limited to a set number.

What this means

You’re not choosing from a small selection — you’re choosing from:

• 100+ proven standard colours, or
• Literally any colour you want

In simple terms:

• Standard colours: 100+ options
• Custom colours: unlimited

If you can specify it, we can make it.

Yes — we can match to RAL, Farrow & Ball, Dulux, and more.

How it works

If you have a specific colour in mind, we can match it using:

• RAL references
• Farrow & Ball colours
• Dulux colours
• Pantone references
• Or even a physical sample

This allows you to tie your Omnitub into the rest of your space — whether that’s tiles, walls, joinery, or a full design scheme.

What this means for you

You’re not restricted to a fixed palette.

If you’ve seen a colour you like anywhere — we can usually match it and produce your Omnitub to suit.

In simple terms:

• RAL: yes
• Farrow & Ball: yes
• Dulux: yes
• Custom/sample matching: yes

If you can specify it, we can match it.

Yes — choosing any custom colour is an upgrade.

For Omnitubs, the cost is:

• + £350 for any colour finish

This applies to:

• Omnitub deep soaking tubs
• Omnitub seated tubs
• Omnitub shower trays

What does “any colour” actually mean?

This isn’t a limited upgrade.

It means you can choose:

• Any colour from our standard colour chart
• Any RAL colour
• Farrow & Ball / Dulux / Pantone references
• Or even have us match a physical sample

Why is there an additional cost?

Coloured Omnitubs are made to order.

Unlike white tubs (which are produced for stock), colour requires:

• Dedicated production time
• Individual colour mixing
• A separate manufacturing process from start to finish

It’s not a spray or add-on — it’s built into the tub during production.

What you’re getting

• A fully colour-matched finish, not painted after
• A tub made specifically for your project
• A consistent, durable colour designed to last

In simple terms:

• Custom colour: + £350
• Applies across: tubs and trays
• Choice: virtually unlimited

If you want something that matches your space exactly — this is how you get it.

Custom-coloured Omnitubs are made to order, so there is a production period before dispatch.

As a guide, you should allow:

• ~14 days production time from order

Delivery timing

At checkout, you can:

• Select your delivery date (from 14 days onwards)
• Schedule delivery for later if your project isn’t ready
• Or secure your order and hold it until you’re ready to take delivery

What this means

You’re not forced into taking delivery as soon as it’s made.

You can:

• Lock in your order now
• Then bring it in exactly when your project needs it

In simple terms:

• Production time: ~14 days
• Delivery: you choose the date
• Flexibility: hold or schedule whenever suits you

It’s built around your timeline, not the other way around.

We don’t offer physical colour samples as standard.

How to choose your colour

The best place to start is our online colour catalogue, which shows the full range of available options.

However, like any colour shown on a screen, it should be used as a guide only — lighting, screens, and surroundings can all affect how a colour appears.

Alternative options

If you want to be completely confident in your choice, you can:

• View the colour through third-party sample services (e.g. RAL, paint brands, etc.)
• Or send us a physical sample, and we can match to it directly

In simple terms:

• Physical samples from us: no
• Online colour chart: yes (primary reference)
• Want certainty? use a third-party sample or send us one

Yes — coloured Omnitubs are exactly as durable as white ones.

The colour isn’t applied afterwards — it’s part of the same build process. You’re getting the same structure, same finish, and same long-term performance.

What this means

• Same strength and durability
• Same suitability for indoor, outdoor, and commercial use
• Same 30-year warranty
• UV resistant finish — the colour will not fade over time

In simple terms:

• White vs colour: no difference in durability
• Colour: won’t fade

It’s the same Omnitub — just in the colour you want.

No — Omnitubs are not designed with two different finished colours.

How it works

The inside of the tub and the top flanges are the finished, visible surfaces — this is where your chosen colour is applied.

The outside of the tub is unfinished.

This is intentional, as Omnitubs are designed to be:

• Built in
• Surrounded
• Clad or panelled

What you can do instead

The external finish is created using your installation, for example:

• Tiling
• Panels
• Microcement
• Timber cladding
• Stone or other finishes

This allows you to match the outside of the tub perfectly to your space.

In simple terms:

• Inside & top edge: your chosen colour
• Outside: unfinished, to be built around

So while it’s not two colours on the tub itself, you still have full control over how the finished install looks.

Yes — you can view an Omnitub in person or via video call before placing your order.

How to book a viewing

We operate by appointment only, using a live booking calendar.

You can:

• Book a showroom visit in Somerset
• Book a video call to discuss your project

All bookings are managed through our showroom page:
👉 omnitub.co.uk/pages/showrooms

What to expect

• 30-minute appointments
• One-to-one time to view and discuss the tubs
• See both deep soaking tubs and seated tubs in person
• Or walk through everything via video call if you’re not local

Where is the showroom?

Our showroom is based in Somerset:

Unit 6, Works 22, Bennett Road, Highbridge, Somerset, TA9 4PW

Viewings are:

• Strictly by appointment
• Available Monday–Friday
• Not available on weekends or bank holidays

Where else can I find this?

You can also access the booking calendar directly from:

• The showroom page
• Every product page on the website

In simple terms:

• In-person viewing: yes
• Video call: yes
• Booking: online calendar
• Location: Somerset showroom

If you want to see it before you buy, it’s all set up for you.

We have one Omnitub showroom, located in Somerset.

Showroom address

Unit 6, Works 22
Bennett Road
Highbridge, Somerset
TA9 4PW

what3words: ballots.equipping.woke

Important

This is our only showroom location — we do not have any other sites where Omnitubs can be viewed in person.

Viewing details

• By appointment only
• Book via our online calendar on the showroom page
• In-person or video viewings available

In simple terms:

• Showrooms: one (Somerset)
• Other locations: none

If you’d like to view an Omnitub, this is the place to do it.

Yes — we offer video call viewings.

How it works

You can book a 30-minute video call through our live booking calendar on the showroom page:
👉 omnitub.co.uk/pages/showrooms

Calls are held via Google Meet or WhatsApp, whichever works best for you. The call gives you the opportunity to:

• Go through your project
• Ask questions
• See the tubs and discuss options

When this is useful

Video viewings are ideal if:

• You’re not local to Somerset
• You’re based internationally
• You want a quick walkthrough before ordering

Booking

• All viewings are by appointment only
• Simply select a time that suits you via the calendar
• Available Monday–Friday (excluding bank holidays)

In simple terms:

• Video viewing: yes
• Platforms: Google Meet or WhatsApp
• Duration: 30 minutes
• Booking: online calendar

It’s the easiest way to get a proper walkthrough without needing to travel.

Yes — all showroom visits must be booked in advance.

How it works

We operate strictly on an appointment-only basis. There are:

• No walk-ins
• No unscheduled visits

All viewings are managed through our online booking calendar.

Why this is important

Appointments ensure:

• The showroom is open and prepared for your visit
• You have dedicated time to view and discuss the tubs
• We can give you a proper, focused walkthrough

Availability

• Monday–Friday only
• No weekends
• No bank holiday appointments

How to book

Book your visit here:
👉 omnitub.co.uk/pages/showrooms

In simple terms:

• Booking required: yes
• Walk-ins: no
• Weekends: no

If you want to visit, just book a slot and we’ll take it from there.