Aviso legal

Last updated: 26 May 2026

This Legal Notice sets out the statutory information about the company operating this website, in accordance with the Companies (Trading Disclosures) Regulations 2015, the Electronic Commerce (EC Directive) Regulations 2002 (as retained in UK law post-Brexit), and the Consumer Protection from Unfair Trading Regulations 2008.

TRADING ADDRESSES

Manufacturing, dispatch and click-and-collect: Unit 5A Batch Business Park Lympsham North Somerset BS24 0ES United Kingdom

Showroom and customer visits (by appointment): Unit 6 Works 22 Bennett Road Highbridge Somerset TA9 4PW United Kingdom

CONTACT

Email: info@omnitub.co.uk
Telephone: 01934 751 200 (UK) · +44 1934 751 200 (international)
WhatsApp: +44 1934 751 200
Website: https://omnitub.co.uk

We aim to respond to written enquiries within one working day. Telephone and WhatsApp lines are staffed Monday to Friday, 09:00–17:00 UK time, excluding English bank holidays.

TAX AND TRADE REGISTRATION

VAT number: GB 236 392 792
EORI number: GB 236 3927 92 000

Omnitub Ltd is registered for VAT in the United Kingdom. Prices displayed on the website include UK VAT at the prevailing rate where applicable. For shipments outside the United Kingdom, VAT, customs duties and import charges may apply at the destination — these are the responsibility of the recipient unless otherwise stated at checkout.

DIRECTORS

The directors of Omnitub Ltd are publicly listed at Companies House and may be viewed at any time at https://find-and-update.company-information.service.gov.uk/company/05008946.

DATA PROTECTION

Data Controller: Omnitub Ltd Registered address as above.

Omnitub Ltd processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For details of what we collect, how we use it, your rights, and how to contact us about data, please see our Privacy Policy.

Concerns about how we handle your personal information may be raised in the first instance with us at info@omnitub.co.uk. You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), at https://ico.org.uk.

INTELLECTUAL PROPERTY

The content of this website — including (but not limited to) text, graphics, photographs, product designs, the "Omnitub" wordmark, the "Omnigel" material name, the kanji 特 brand mark, the オムニタブ wordmark, and the overall site design — is the property of Omnitub Ltd, its affiliates or its licensors, and is protected by United Kingdom and international intellectual property laws.

You may not reproduce, modify, distribute or use any of this content for commercial purposes without our prior written consent. Full terms are set out in our Terms of Service.

HOSTING AND TECHNOLOGY

This website is hosted by Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, Ontario, K2P 2L8, Canada. Payment processing is provided by Shopify Payments (operated locally by Shopify International Limited in the EU/UK) and authorised third-party payment providers. Personal data may be transferred to and processed in Canada, the United States and other countries where Shopify operates, subject to appropriate safeguards under UK GDPR. Full details are in our Privacy Policy.

CONSUMER DISPUTE RESOLUTION

If you are a UK consumer and we have been unable to resolve a complaint to your satisfaction, you may refer the matter to Citizens Advice (https://www.citizensadvice.org.uk) for impartial guidance.

If you are a consumer resident in the European Union, you may also access the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr to seek out-of-court settlement.

Omnitub Ltd is not currently a member of any specific Alternative Dispute Resolution (ADR) scheme.

CONSUMER RIGHTS

UK consumers buying from Omnitub Ltd are protected by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These give you statutory rights — including a right to cancel certain orders within 14 days of delivery — which are not affected by anything in our website terms or this Legal Notice. Full details of how to exercise these rights are set out in our Refund Policy.

Bespoke or made-to-order items (for example, custom-coloured Omnitubs or shower trays in non-standard finishes) are exempt from the 14-day cancellation right under regulation 28(1)(b) of the 2013 Regulations, except in cases of supplier fault.

REGULATORY DISCLOSURES

Omnitub Ltd operates within the United Kingdom and does not require sector-specific regulatory authorisation for the products it sells. Our manufactured products (handmade bathtubs, shower trays, basins and related sanitaryware) are designed and built in Somerset and supplied with a 30-year warranty against material and workmanship defects, as set out per product on our website.

ENVIRONMENTAL AND TRADING CLAIMS

Where we make claims about provenance ("Handmade in Britain", "Made in Somerset") or material specifications ("7-layer Omnigel", "13-layer insulated build"), these are accurate as at the date of publication and verified by our records at our Lympsham workshop. If any product or claim is found to be inaccurate, please contact info@omnitub.co.uk so we may correct it promptly.

CHANGES TO THIS NOTICE

We reserve the right to update this Legal Notice from time to time to reflect changes in our business, the law, or our practices. The "Last updated" date at the top of this page shows when it was most recently revised.

CONTACT FOR THIS NOTICE

Any questions about the contents of this Legal Notice should be addressed to:

Omnitub Ltd Unit 5A Batch Business Park Lympsham North Somerset BS24 0ES United Kingdom info@omnitub.co.uk 01934 751 200