Shipping policy

Shipping & Delivery

We ship Omnitub, Omnitub Shower Trays and Omnitub Cold Plunge Tubs across the UK and worldwide. Whether you want your tub delivered to a date that suits your installer, collected from our Lympsham manufacturing site (Unit 5 Batch Business Park, BS24 0ES), or shipped internationally by road, air or sea — we have an option for you. All UK mainland delivery is free of charge. Exact shipping costs for all other destinations are shown at checkout once your address is entered, or provided on request for international orders — alternatively you can reach out for a shipping quotation on WhatsApp, email or phone.

Your Delivery Options

Immediate Dispatch — Your order is despatched as soon as possible and delivered to the date you select at checkout.

Scheduled Delivery — Pick your preferred delivery date at checkout. Available for UK and international orders. We often despatch ahead of time to ensure safe, timely arrival.

Hold Order — Secure your tub now and tell us when you want it delivered. Ideal if your installer date isn't confirmed yet. Select 'Hold Delivery' at checkout and reach out when you're ready. The Hold option is available to UK mainland orders only. If you are outside the UK and wish to hold an order, please contact us on WhatsApp with your order number once placed.

Click & Collect — Collect directly from our Lympsham manufacturing site (Unit 5 Batch Business Park, BS24 0ES). Available Monday to Friday — we'll arrange a suitable time with you.

Despatch Times by Product Type

White Omnitubs

Orders placed before 10:00am can be despatched the same working day
Orders placed after 10:00am can be despatched the next working day
Delivered 2 working days after despatch
Select your delivery date at checkout, or hold your order for a later date

Coloured Omnitubs

Made to order — please allow 14 days production time
Despatched Monday to Friday once complete
Delivered 2 working days after despatch
Select your delivery date at checkout, or hold your order for a later date

Click & Collect — Lympsham, Somerset

Order before 10:00am for same-day collection
Order after 10:00am for next working day collection
We'll contact you to arrange a suitable collection time
Available Monday to Friday

UK Mainland — Free Delivery

England · Scotland · Wales · Northern Ireland

Delivery to all mainland UK addresses is completely free of charge, inclusive of VAT. Your tub travels on a pallet and is delivered to your kerbside on the date you choose at checkout.

We recommend timing delivery to coincide with your installer's visit. This starts your 30-day return window from the moment the tub arrives, and means your installer can receive and position it in one visit. If your installer date isn't confirmed yet, use the Hold Order option — order now and tell us when you're ready.

Fastest Turnaround Schedule

Order placed	Despatched	Next-day delivery	Free delivery
Monday	Tuesday	Wednesday	Thursday
Tuesday	Wednesday	Thursday	Friday
Wednesday	Thursday	Friday	Monday
Thursday	Friday	Monday	Tuesday
Friday	Monday	Tuesday	Wednesday
Saturday	Monday	Tuesday	Wednesday
Sunday	Monday	Tuesday	Wednesday

Delivery days are Monday to Friday only, excluding public and bank holidays and the festive closure period in December. Some areas of Scotland require an additional two working days. Northern Ireland requires an additional two working days on the free delivery schedule.

Rescheduling

You can reschedule your chosen delivery date up to 7 days before the booked date. To track your delivery, use the tracking link sent at despatch — click 'Track IT' and enter your postcode and consignment number.

Kerbside Delivery

All Omnitub deliveries are kerbside. The courier is not obligated to move your tub beyond the kerbside — they may assist if asked but reserve the right to decline. Moving the tub from the kerbside to its final position is the customer's responsibility. Please ensure access is suitable for a pallet vehicle and flag any restrictions (narrow lanes, low clearance) when ordering.

48-Hour Damage Reporting Window

You have 48 hours from the delivery timestamp to report any damage. Do not accept delivery and leave the tub wrapped until installation — transit damage can only be actioned within this 48-hour window. This is standard practice for palleted goods and applies to all deliveries.

Failed & Refused Deliveries

If a delivery is refused or cannot be completed due to the customer being unavailable, a re-delivery charge applies and must be paid before goods are released. If the tub needs to be held at the local depot in the meantime, a £6 (inc. VAT) per day storage charge applies on top of any re-delivery fee. To avoid re-delivery charges entirely, the order may be collected directly from the local delivery depot.

Same address, different date: £60–£90 + VAT
Different address, same depot route: £90–£120 + VAT
Different address, different depot route: £120–£150 + VAT

Channel Islands

Jersey · Guernsey · Isle of Man

We ship to the UK Channel Islands as a chargeable service. You have two options:

Use your own Channel Island shipper. We deliver your tub to a forwarding partner on the UK mainland — this falls within our free UK mainland delivery service. You arrange the onward crossing.

We arrange the full crossing. We can price and organise shipping direct to your Channel Island address. Contact us via WhatsApp or phone and we'll get a quote across to you.

Republic of Ireland — €180 Fixed Rate

We ship the majority of our range to the Republic of Ireland for a flat rate of €180, already built into checkout so you can order directly.

VAT note: VAT is assessed at the first point of entry into Ireland at 23%, applied to the combined cost of your order and shipping. This is collected at customs. Use simplyduty.com with HS code 39221000 to estimate the amount due.

Europe — Price on Enquiry

We have re-established a European road delivery partnership, meaning our European shipping rates are now far more competitive than the post-Brexit pricing we were previously limited to. Shipping is priced to your specific tub and delivery address — use the enquiry form on the product page, WhatsApp, email or phone to get a quote.

Prices shown to customers outside the UK are net of VAT. Import VAT and any applicable tariffs are the buyer's responsibility and are assessed at your country's point of entry. Use simplyduty.com with HS code 39221000 as a guide.

International Shipping — Price on Enquiry

Air freight · Sea freight · Worldwide

We ship worldwide — if there is no active conflict, we can almost certainly get a tub to you. For destinations outside Europe we offer two freight methods. We ship internationally every day and will guide you through the process from quote to delivery.

Air Freight

Fast and delivered direct to your door. The premium option — if speed matters more than cost, air freight is the right choice. Fully trackable from despatch to delivery.

Sea Freight

Considerably cheaper but slower — typically 30 to 50 days transit. Delivered to your destination port only. Goods are cleared by a local customs broker and then forwarded to your address by a local carrier. It requires some coordination but is not complex, and represents a significant saving over air freight — well worth considering for larger tubs or if timing is flexible.

Ordering more than one tub? If multiple tubs ship on the same pallet the per-tub shipping cost reduces meaningfully — worth factoring in if you're expanding your setup.

Taxes, import duties and customs fees are not included in any international shipping quote and are the buyer's responsibility. Use simplyduty.com with HS code 39221000 to estimate what may be due in your country. Please note we cannot guarantee the accuracy of this tool — it should be used as a guide only.

Get a Shipping Quote

Use the enquiry form on the product page or contact us directly with your country, postcode if known, and which tub you're interested in. We'll come back to you with your options, transit time and a clear price.

Returns — Key Points

Full details of our returns policy are available at omnitub.co.uk/policies/refund-policy. The following points are worth being aware of at the point of delivery:

30-day return window. Return requests must be raised within 30 calendar days from the delivery date via account.omnitub.co.uk. The tub does not need to be back with us within 30 days, but the request must be submitted within that window.
Items must be unused and in original packaging to qualify for a refund.
Returns must travel on a pallet. We do not accept returns via man-in-a-van or direct courier van services. If a tub is returned without a pallet, a 10% handling fee will be deducted from the refund value.
15% restocking fee applies to all domestic returns (orders placed on or after 25 September 2024). This covers the cost of unwrapping, unpalletising, checking and retesting the tub so it can return to stock.
Whirlpool baths and tubs with lighting are bespoke orders and are non-returnable.
Returns are accepted at our Somerset address Monday to Friday, 08:00–13:00 only.

All shipments are fully insured in transit. Omnitub Ltd cannot be held liable for delays caused by the transport carrier. UK mainland delivery is inclusive of VAT. All other shipping is chargeable and quoted exclusive of local taxes and import duties. HS code for customs purposes: 39221000. Last updated April 2026.