Shipping policy
Shipping & Delivery
We ship Omnitubs, Omnitub Shower Trays and Omnitub Cold Plunge Tubs across the UK and worldwide. Whether you want your tub delivered to a date that suits your installer, collected from our Lympsham manufacturing site (Unit 5 Batch Business Park, BS24 0ES), or shipped internationally — we have an option for you. Mainland UK delivery is free of charge. UK islands & outlying (Channel Islands, Isle of Man, Northern Ireland, Isle of Wight, Isles of Scilly, Outer Hebrides, Orkney, Shetland, Skye, Mull, Islay, Arran and the rest) is £120 incl. VAT flat per order, with a minimum 6 business day lead time. International shipping rates are calculated at checkout once your address is entered, or available on request — alternatively reach out for a quotation on WhatsApp, email or phone.
Your Delivery Options
Immediate Dispatch — Your order is despatched as soon as possible and delivered to the date you select at checkout.
Scheduled Delivery — Pick your preferred delivery date at checkout. Available for UK and international orders. We often despatch ahead of time to ensure safe, timely arrival.
Hold Order — Secure your tub now and tell us when you want it delivered. Ideal if your installer date isn't confirmed yet. Select 'Hold Delivery' at checkout and reach out when you're ready. The Hold option is available to UK mainland orders only. If you are outside the UK and wish to hold an order, please contact us on WhatsApp with your order number once placed.
Click & Collect — Collect directly from our Lympsham manufacturing site (Unit 5 Batch Business Park, BS24 0ES). Available Monday to Friday — we'll arrange a suitable time with you.
Despatch Times by Product Type
White Omnitubs
- Orders placed before 10:00am can be despatched the same working day
- Orders placed after 10:00am can be despatched the next working day
- Delivered 2 working days after despatch
- Select your delivery date at checkout, or hold your order for a later date
Coloured Omnitubs
- Made to order — please allow 14 days production time
- Despatched Monday to Friday once complete
- Delivered 2 working days after despatch
- Select your delivery date at checkout, or hold your order for a later date
Click & Collect — Lympsham, Somerset
- Order before 10:00am for same-day collection
- Order after 10:00am for next working day collection
- We'll contact you to arrange a suitable collection time
- Available Monday to Friday
UK Mainland — Free Delivery
England · Scotland · Wales (mainland UK only)
Delivery to all mainland UK addresses is completely free of charge, inclusive of VAT. Your tub travels on a pallet and is delivered to your kerbside on the date you choose at checkout.
We recommend timing delivery to coincide with your installer's visit. This starts your 30-day return window from the moment the tub arrives, and means your installer can receive and position it in one visit. If your installer date isn't confirmed yet, use the Hold Order option — order now and tell us when you're ready.
Fastest Turnaround Schedule
| Order placed | Despatched | Next-day delivery | Free delivery |
|---|---|---|---|
| Monday | Tuesday | Wednesday | Thursday |
| Tuesday | Wednesday | Thursday | Friday |
| Wednesday | Thursday | Friday | Monday |
| Thursday | Friday | Monday | Tuesday |
| Friday | Monday | Tuesday | Wednesday |
| Saturday | Monday | Tuesday | Wednesday |
| Sunday | Monday | Tuesday | Wednesday |
Delivery days are Monday to Friday only, excluding public and bank holidays and the festive closure period in December. Some areas of Scotland require an additional two working days. Northern Ireland no longer ships under mainland free delivery — it is covered by our UK Islands & Outlying £120 flat rate.
Rescheduling
You can reschedule your chosen delivery date up to 7 days before the booked date. To track your delivery, use the tracking link sent at despatch — click 'Track IT' and enter your postcode and consignment number.
Kerbside Delivery
All Omnitub deliveries are kerbside. The courier is not obligated to move your tub beyond the kerbside — they may assist if asked but reserve the right to decline. Moving the tub from the kerbside to its final position is the customer's responsibility. Please ensure access is suitable for a pallet vehicle and flag any restrictions (narrow lanes, low clearance) when ordering.
48-Hour Damage Reporting Window
You have 48 hours from the delivery timestamp to report any damage. Do not accept delivery and leave the tub wrapped until installation — transit damage can only be actioned within this 48-hour window. This is standard practice for palleted goods and applies to all deliveries.
Failed & Refused Deliveries
If a delivery is refused or cannot be completed due to the customer being unavailable, a re-delivery charge applies and must be paid before goods are released. If the tub needs to be held at the local depot in the meantime, a £6 (inc. VAT) per day storage charge applies on top of any re-delivery fee. To avoid re-delivery charges entirely, the order may be collected directly from the local delivery depot.
- Same address, different date: £60–£90 + VAT
- Different address, same depot route: £90–£120 + VAT
- Different address, different depot route: £120–£150 + VAT
UK Islands & Outlying — £120 Flat
Channel Islands · Isle of Man · Northern Ireland · Isle of Wight · Isles of Scilly · Outer Hebrides · Orkney · Shetland · Skye · Mull · Islay · Arran · the rest
One flat rate of £120 incl. VAT covers every order shipping to a UK island or outlying region. The rate is selected automatically at checkout when your postcode matches.
Lead time: minimum 6 business days from order placement. Coloured / made-to-order Omnitubs to islands ship in 14 business days (made-to-order production time governs).
What's covered: Channel Islands (Jersey, Guernsey, Alderney, Sark, Herm), Isle of Man, Northern Ireland, Isle of Wight (PO30–PO41), Isles of Scilly (TR21–TR25), Outer Hebrides (HS), Orkney (KW15–KW17), Shetland (ZE), Skye & Raasay (IV41–IV56), Small Isles (PH42–PH44), Bute, Islay, Jura, Gigha, Colonsay, Mull, Iona, Tiree, Coll (PA20, PA41–PA78), Arran (KA27), Cumbrae (KA28).
Crown Dependencies (Jersey, Guernsey, Isle of Man) sit outside UK VAT scope — your invoice will show no UK VAT line. Import VAT and any local duties at destination remain your responsibility.
International Shipping — Priced at Checkout
Air freight · Sea freight · Worldwide
Taxes, import duties and customs fees are not included in any international shipping quote and are the buyer's responsibility. Use simplyduty.com with HS code 39221000 to estimate what may be due in your country. Please note we cannot guarantee the accuracy of this tool — it should be used as a guide only.
Returns — Key Points
Full details of our returns policy are available at omnitub.co.uk/policies/refund-policy. The following points are worth being aware of at the point of delivery:
- 30-day return window. Return requests must be raised within 30 calendar days from the delivery date via account.omnitub.co.uk. The tub does not need to be back with us within 30 days, but the request must be submitted within that window.
- Items must be unused and in original packaging to qualify for a refund.
- Returns must travel on a pallet. We do not accept returns via man-in-a-van or direct courier van services. If a tub is returned without a pallet, a 10% handling fee will be deducted from the refund value.
- 15% restocking fee applies to all domestic returns (orders placed on or after 25 September 2024). This covers the cost of unwrapping, unpalletising, checking and retesting the tub so it can return to stock.
- Whirlpool baths and tubs with lighting are bespoke orders and are non-returnable.
- Returns are accepted at our Somerset address Monday to Friday, 08:00–13:00 only.
All shipments are fully insured in transit. Omnitub Ltd cannot be held liable for delays caused by the transport carrier. UK mainland delivery is inclusive of VAT. All other shipping is chargeable and quoted exclusive of local taxes and import duties. HS code for customs purposes: 39221000. Last updated June 2026.