130cm MPRO Bath Filler With Click Clack Waste

Dedicated WhatsApp For Shipping Queries

Latest Update: 22/02/2020

Existing Orders

Touch Here to Message our dedicated Shipping Queries WhatsApp

Alternatively please email shipping@omnitub.co.uk

We have a dedicated member of staff now which is working Omnitub Delivery between the following hours;

Monday - Friday - 0900 - 1800

Weekends - OFF

Omnitub Shipping is not currently available on the phone. For all shipping enquiries for existing orders please either use the Whatsapp or the email.

New Orders

For New shipping enquries for orders yet to be placed, please contact us on our regular channels.

26th January 2021 Delivery Update

We're delighted to have been able to open up our delivery to Europe once again after the disasterous start to the year with having to close all NON UK Mainland orders off.

We really didn't want too. But there genuinely wasn't the systems in place to ship outside of the UK from 1st January, we know.... The UK Government only had 2-3 years to put something in place so they must've been really up against it....

Anyway, we're back open to orders outside of the UK and if you're ordering from outside of the UK you should see our prices without VAT. This is because before your order is able to be delivered to you, you'll have to pay tax on your order to your local customs authority. They'll give you a call or send you an email to take payment.

All orders outside of the UK will be sent through our shipping partner, Davies Turner and you'll be sent a tracking number upon successful dispatch of your order. Currently orders outside of the UK mainland are being dispatched within 48 hours and can take anywhere from 7-21 days to land with you depending on load at the boarders or within your tax authority.

The cost to ship Omnitub's outside of the UK is £300. This cost does not include VAT.

We currently have no rate table given to us so is a price on application for each order. Regardless of what the cost is to us (it's often higher than £300) you will not be charged any more for delivery.

If we manage to get rate tables set from our partner then we will be able to itemise costs per country immediately.

For now, this is the best we can do and we appreciate that £300 is quite frankly a high price but that's the current rate to ship a pallet out of the UK to pretty much anywhere in Europe.

You're more than welcome to arrange your own shipping if you would like.

This is active from 26/01/2021. 

European Country List

• Austria
• Belarus
• Belgium
• Bosnia & Herzegovina
• Bulgaria
• Croatia
• Czechia
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Guernsey
• Hungary
• Ireland
• Isle of Man
• Italy
• Latvia
• Lithuania
• Luxembourg
• Netherlands
• North Macedonia
• Norway
• Poland
• Portugal
• Romania
• Serbia
• Slovakia
• Slovenia
• Spain
• Sweden
• Switzerland
• Turkey
• Åland Islands
• Albania
• Andorra
• Armenia
• Bouvet Island
• Cyprus
• Faroe Islands
• Georgia
• Gibraltar
• Greenland
• Guadeloupe
• Iceland
• Jersey
• Kosovo
• Liechtenstein
• Malta
• Mayotte
• Moldova
• Monaco
• Montenegro
• Réunion
• San Marino
• Svalbard & Jan Mayen
• Ukraine
• Vatican City

Northern Ireland

 

BACK OPEN!!!

We can now ship to Northern Ireland!! 

You don't need a code or an ID to receive items from Omnitub to your home address in Northern Ireland and we can now process orders to Northern Ireland.

The cost is £150 and takes around 10 days for non jet system order and around 40 days for jet system orders.

We're so thrilled to be able to ship to you again! 

Sea Freight to the United States

We can deliver from Omnitub to any of the below sea freight locations in the United States

• Atlanta
• Baltimore
• Boston
• Charleston
• Chicago
• Cleveland
• Columbus
• Dallas
• Detroit
• Jacksonville
• Kansas City
• Laredo
• Las Vegas
• Los Angeles
• Louisville
• Memphis
• Miami
• Milwaukee
• Minneapolis
• New Orleans
• New York
• Norfolk
• Philadelphia
• Pheonix
• Pittsburgh
• Portland
• San Antonio
• San Francisco
• Savannah
• Seattle
• St Louis
• Washington DC

 

• We are unable to ship to any other ports at this time.
• The cost of sea freight cost £450 (about $615)
• It takes around 40 days from order to delivery to your chosen port for non jet system orders.
• We will not charge you taxes on your order and instead you will have to pay the IRS for your state before being able to take your order from your chosen port.
• Most orders to the US are handelled by a chosen broker of our customer.
• We can not ship door to door at this time.
• Air frieght is around 2-3 time more expensive than sea freight.
• You are more than welcome to arrange your own shipping. We will help you any way we can.

Unaffected UK Deliveries

We are still able to deliver to the UK mainland and have recently invested in our own delivery vehicle to be able to provide you with the very best service from ordering to delivery.

If you would like to speak with us about how we're delivering safely throughout the pandemic and beyond, please call us on 01934 751 200 or add us on WhatsApp.

Days To Deliver

Please see below the current live delivery times so you know when you could choose your Omnitub Delivery;

Please note, our order cut off time is 2pm.

Any orders placed after this time are classed from the following day in terms of delivery days. This is because due to COVID-19 we changed our manufacturing hours to 6am - 2pm Monday - Friday, alowing us to do viewings from 2pm in order to eliminate the number of people within the building.

Order Monday - Delivery from Friday

Order Tuesday - Delivery from following Monday

Order Wednesday - Delivery from following Tuesday

Order Thursday - Delivery from following Wednesday

Order Friday - Delivery from follwing Thursday

Order Saturday - Delivery from following Thursday

Order Sunday - Delivery from following Thursday

The above are examples for how we deliver in the UK Mainland.

Please note our working days are classed as Monday - Friday.

Please enter your preferred delivery date in the notes section of the cart page https://www.omnitub.co.uk/cart or you can place your order over the phone by calling us on 01934 751 200.

Curb-Side Delivery

All delivery is curb-side only due to the safety procedures impacted from the COVID 19 Pandemic until further notice.

We’re able to ship orders to anywhere in the World and are currently in the process of adding each country to this page and within the checkout process.

Choose Your Delivery Date

At the cart page, please enter the date you would like your Omnitub to be delivered.

If you would like to discuss a particular delivery date with us then please either place your order on our website and then reach out or give us a call and we can assist you with placing your order over the telephone.

Delivery Tracking

Please visit the following link to track the delivery of your Omnitub;

www.tpnconnect.com/Tracking

Please enter your consignment number and delivery postcode to view the most up to date information about your order.

We can not give estimates on timing of delivery and to ensure you choose the right delivery method whilst checking out.

UK Mainland

Dedicated Day Shipping - Use the notes section to let us know the date you’d like your Omnitub delivered based on the below information;

Non Jet System / Whirlpool Orders

4 Working Days or later (we can hold your order until you would like it delivered)

Monday - Friday - 9am - 5pm Delivery Slot - FREE DELIVERY

Jet System / Whirlpool Orders

20 Working Days or later (we can hold your order until you would like it delivered)

Monday - Friday - 9am - 5pm Delivery Slot - FREE DELIVERY

We're also able to speak over WhatsApp. Simply add 01934 751 200 to your address book and start a new conversation on WhatsApp and it will reach us.

Policy Effective from 27/04/2021 | All orders that are placed on or after this date fall under this new returns policy.

Returns are valid for 30 calendar days from the day of your delivery. If 30 calendar days have gone by since your delivery we can not offer you a refund or exchange.

All items purchased from www.omnitub.co.uk must be unused and returned in the original packaging in order to qualify for a refund.

Returning of an Omnitub Deep Soaking Bath

Omnitub Deep Soaking Baths which have been trimmed, an overflow in the non standard position, drilled tap holes or shower hoses can not be returned for a refund under any circumstances.

Omnitub Deep Soaking Baths without any modifications which have been delivered directly by Omnitub Ltd can be returned and have a £300 Collection and Restocking fee which will be deducted from your refunded amount.

Omnitub Deep Soaking Baths delivered by a pallet network are your own responsibility and cost to arrange and return to Omnitub Ltd. There is a £200 restocking fee which will be deducted from your refunded amount.

Our return address for All Omnitub product returns is;


Omnitub Ltd
Unit 3 Commerce Way
Walrow Industrial Estate
Highbridge
Somerset
TA9 4AG


We accept returns Monday - Friday between 0800 and 1800. We are not open on bank holiday and weekends for returns.

Only returns sent to this address will be refunded and restocked. Returns sent to manufacturing will not be refunded.

Returning of an Omnitub Panel / Frame / Waste Item

Panels are returnable but not if they have been cut to size and have a £150 restocking fee which will be deducted from your refunded amount.

Frames are returnable and carry a £100 restocking fee which will be deducted from your refunded amount.

Wastes are returnable if they are unused and in the original packaging. If the item is not in the original packaging we will accept the return but will not refund any amount. Wastes that are in the original packaging and unused will be returnable but will carry a £50 restocking fee which will be deducted from the returned amount.

Returns are your own responsibility and cost to arrange and return to Omnitub Ltd. There is a £150 restocking fee for a panel, a £100 restocking fee for a frame which will be deducted from your refunded amount and a £50 restocking fee for a waste item.
 

Our return address for All Omnitub product returns is;


Omnitub Ltd
Unit 3 Commerce Way
Walrow Industrial Estate
Highbridge
Somerset
TA9 4AG


We accept returns Monday - Friday between 0800 and 1800. We are not open on bank holiday and weekends for returns.

Only returns sent to this address will be refunded and restocked. Returns sent to manufacturing will not be refunded.

Refunds

Once your return is received and inspected we will update the support ticket to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days from the point of return.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item please fill out the form below and a member of our team will come back to you on email to ensure the process is as smooth as possible.
 

Contact Us

To initiate your return, please fill out the form below. We do not take return requests through any of channel including phone.


Omnitub Ltd Returns Policy

Policy Effective from 27/04/2021 | All orders that are placed on or after this date fall under this new returns policy.