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Terms & Conditions

Policy Effective from 27/04/2021 | All orders that are placed on or after this date fall under this new returns policy.

Returns are valid for 30 calendar days from the day of your delivery. If 30 calendar days have gone by since your delivery we can not offer you a refund or exchange.

All items purchased from www.omnitub.co.uk must be unused and returned in the original packaging in order to qualify for a refund.

Returning of an Omnitub Deep Soaking Bath

Omnitub Deep Soaking Baths which have been trimmed, an overflow in the non standard position, drilled tap holes or shower hoses can not be returned for a refund under any circumstances.

Omnitub Deep Soaking Baths without any modifications which have been delivered directly by Omnitub Ltd can be returned and have a £300 Collection and Restocking fee which will be deducted from your refunded amount.

Omnitub Deep Soaking Baths delivered by a pallet network are your own responsibility and cost to arrange and return to Omnitub Ltd. There is a £200 restocking fee which will be deducted from your refunded amount.

Our return address for All Omnitub product returns is;


Omnitub Ltd

Unit 3 Commerce Way

Walrow Industrial Estate

Highbridge

Somerset

TA9 4AG

 

We accept returns Monday - Friday between 0800 and 1800. We are not open on bank holiday and weekends for returns.

Only returns sent to this address will be refunded and restocked. Returns sent to manufacturing will not be refunded.

Returning of an Omnitub Panel / Frame / Waste Item

Panels are returnable but not if they have been cut to size and have a £150 restocking fee which will be deducted from your refunded amount.

Frames are returnable and carry a £100 restocking fee which will be deducted from your refunded amount.

Wastes are returnable if they are unused and in the original packaging. If the item is not in the original packaging we will accept the return but will not refund any amount. Wastes that are in the original packaging and unused will be returnable but will carry a £50 restocking fee which will be deducted from the returned amount.

Returns are your own responsibility and cost to arrange and return to Omnitub Ltd. There is a £150 restocking fee for a panel, a £100 restocking fee for a frame which will be deducted from your refunded amount and a £50 restocking fee for a waste item.

Our return address for All Omnitub product returns is;

Omnitub Ltd

Unit 3 Commerce Way

Walrow Industrial Estate

Highbridge

Somerset

TA9 4AG

We accept returns Monday - Friday between 0800 and 1800. We are not open on bank holiday and weekends for returns.

Only returns sent to this address will be refunded and restocked. Returns sent to manufacturing will not be refunded.

Refunds

Once your return is received and inspected we will update the support ticket to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days from the point of return.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item please fill out the form below and a member of our team will come back to you on email to ensure the process is as smooth as possible.

Contact Us

To initiate your return, please fill out the form below. We do not take return requests through any of channel including phone.

Omnitub Ltd Returns Policy

Policy Effective from 27/04/2021 | All orders that are placed on or after this date fall under this new returns policy.

Omnitub Ltd Terms

1. You reserve the right to cancel an order for the goods purchased from the moment of purchase and ends the day the order has been shipped.

2. To meet the cancellation deadline, please ensure that you notify us via email  to cancel the order before the cancellation period has expired.

3. Once in possession of the goods you have the duty to retain them and to take reasonable care of the goods.

4. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

5. Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

6. You shall lose your rights to cancel if you:

- Un-seal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
- Combine goods with other goods after delivery so that the become inseparable.

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