General Delivery Terms
Recommended Delivery Date: We recommend your tub to turn up on the date that your installer wants it to turn up. This way the tub can be received and put into place by your installers. It also means that your return window is more relevant as you have 14 days from the date the tub is delivered to start a return. We offer the service to hold your order until you want it to be delivered so even if you are not sure of the delivery date, it can be ordered and placed on hold. To do this choose 'Hold Delivery' on the checkout as a shipping option. You will still be asked a date for delivery but this will be ignored if you have chosen to hold your delivery. You will need to reach out to us to confirm the delivery date desired when you have it.
You have 48 hours to report damages from the timestamp of the delivery. It is not advisable to take delivery and leave it wrapped up until you're ready to install it as delivery damages can only be actioned within a 48 hour window of delivery. This is standard practice for palleted shipped goods.
Curb-side Delivery: All Omnitub orders are dispatched as curb-side deliveries.
Customer Responsibility: Customers are responsible for moving their order from the curb to their premises. While the delivery courier is not obligated to assist, they might help if asked. They reserve the right to decline.
Failed Deliveries: If a customer refuses an order upon delivery or fails to accept it, a re-delivery fee will be charged. Omnitub Ltd is not liable for failed delivery attempts or customer refusals.
Dedicated Delivery Date: When you have created your cart with all of the desired products you are looking to purchase from Omnitub, you can select your dedicated day for delivery on the checkout.
Unforeseen Delays: In the event that we are unable to meet the delivery date due to unforeseen reasons related to the transport company, Omnitub will not be held liable for the delay.
UK Delivery
Coverage: We deliver Omnitub products throughout the UK, including UK Mainland, Northern Ireland, Wales, and Scotland, in collaboration with Pallet-Track.
Scheduling & Rescheduling: At checkout, select your preferred delivery date. Rescheduling is allowed up to 10 days before the delivery date.
Parcel Deliveries: Waste Only, Panel Only, and Waste & Panel Orders are dispatched via our parcel partners and are subject to delivery charges.
UK Channel Islands
We can ship to the UK Channel Islands; however, this is a chargeable service. You can organise your own shipping from a Channel Island Shipper. In this case, we can ship the order to a delivery partner on the UK Mainland, which would fall into the FREE UK Mainland Shipping Service. Alternatively, we can price the shipping to go across the channel and to your address on request. Please message us on WhatsApp or call us to organise this.
International Delivery
Pricing: Rates for international shipping can be found by proceeding to checkout and our International Shipping Partner DHL will show the shipping price of the item(s) within the checkout. You no longer need to reach out to us for a price for shipping.
If you are ordering more than one Omnitub®, reach out to get an accurate price as it will be less than the quoted price. The quoted price would be for two single tubs on two pallets however we can often stack up to 5 tubs on a single pallet (depending on the varied sizes) so the shipping price for up to 5 is closer to shipping 1 tub rather than 5 individual tubs.
European Trade Orders: If an order is placed by a company with an EORI number and is being delivered to a business registered address then we can book on using trade road freight which is way cheaper than DHL Domestic. However only reach out if you meet the criteria as otherwise you'll be faced with a huge bill from the shipper as your order won't comply with standards.
European & Beyond: European orders are shipped by road, while other international orders might require air shipping. Despite the inherent costs of international shipping, our products often present a value proposition compared to local alternatives.
Air Freight: Often used for these deliveries. Prices include transportation only; customs charges, taxes, or duties are separate.
Sea Freight: Used when the delivery location is near a sea port or if Air Freight isn't viable. This method usually requires a broker for customs, leading to additional charges. This only applies to Sea Freight, not Air Freight.
Last updated: 12th March 2023
